KnowledgeCube

What is a KnowledgeCube?

KnowledgeCubes provide access to the latest business thinking, tools and techniques – anywhere, anytime. Information is presented in a consistent and easily digestible format, and linked in to core business topics in order to encourage action.

Why is it relevant?

The effective use of knowledge provides a source of competitive advantage for many organisations or teams. Conversely, an inability to effectively share knowledge across teams and across time results in ineffective and inefficient operations.

Who needs to be involved?

Knowledge is generated and used at all levels and functions in an organisation – the key to success is to get the right knowledge to the right people in the right format at the right time. Make the KnowledgeCube available to all members of your team to use as and when required.

When should you use it?

Use the KnowledgeCube in two ways:

  1. Planned activity: as part of a planned learning or development activity
  2. Reactive activity: as and when you hit a problem – use the cube as a potential source of ideas as to how to resolve the issue and improve performance

How to use the KnowledgeCube

Encourage all members of your team to explore the KnowledgeCube, and to find specific items of relevance and interest. Focus on the FAQs as a quick overview on a new topic, or the Glossary to understand a new business term.

  1. Expert Voices. Comprehensive models written by leading practitioners covering the latest think in each topic. Voices provide an effective challenge to the current thinking of your internal experts.
  2. Frequently Asked Questions [FAQs]. Answers to the most frequently asked questions in each top. This is a great way of gaining a quick overview of a new topic.
  3. Glossary Terms. Brief descriptions of all of the key terms used in each topic.
  4. Quick Tips. Short action statements giving simple and practical things to do to improve performance in each topic area. Get into the habit of implementing one of these each day – after only 3 weeks you should see a significant improvement in performance.
  5. Stories. Brief articles presented real life case studies from companies in teams in a variety of industry or business sectors. These bring each topic to life.
  6. Templates. Word templates that present business methods or tools in a structured way – each giving a fully worked example as well as a blank template that can be used tomorrow.
  7. Web-links. Links to useful internet sites for each topic.

QuickTip

Make it Salesperson Friendly

Develop systems that are easy for all salespeople to use, not just those who love computers. CREDIT: